Terms & Legal Policies

All culinary items at Snackistan Café are freshly prepared to order. Because ingredients and preparation commence immediately upon order verification:

• Once Food Preparation Begins (PREPARING Status): Orders cannot be cancelled, modified, or refunded under any circumstances.
• Failed or Duplicate Online Payments: In the rare event of an amount being deducted without order generation, refunds are automatically initiated within 24–48 hours via the original payment source through Razorpay.
• Order Disputes: In cases of damaged or incorrect items upon delivery or pickup, please notify our counter management immediately or call +91 95920 41345.

We value your personal privacy. Customer information collected during online ordering (Guest Name and Mobile Phone Number) is strictly utilized to:

• Process, prepare, and deliver your food order accurately.
• Send order tracking updates and receipt confirmations via SMS or call.
• We do not sell, rent, or lease customer contact information to third-party advertisers. All online payment data is encrypted and processed directly by RBI-authorized gateway Razorpay.

By placing an order on Snackistan Café website, you agree to the following terms:

• Fulfilment Options: We offer Dine-in service at our café and Takeaway (pickup) from our counter.
• Fulfilment Timing: Standard food preparation time ranges from 15 to 30 minutes depending on kitchen queue.
• Pricing: All prices listed on the digital menu are inclusive of applicable GST unless explicitly stated otherwise.